Faulty good returns
In the unlikely event that a product you have purchased from Inovology becomes faulty, please be assured we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).

Refund policy
If you receive your order and are not satisfied for any valid reason you can return the product for a refund. Please kindly contact our friendly team to find a remedy as soon as possible. 

Refund requirements

We are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).

Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy.

These are called 'consumer guarantees', and include the following:

      1. Guarantee that the goods are of acceptable quality, such that the goods are:

  • fit for all the purposes for which goods of that type are commonly supplied;
  • free from minor defects;
  • safe
  • durable; and
  • acceptable in appearance and finish;

     2. Guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;

     3. Guarantee that the goods correspond with any description with which the goods are supplied; and

     3. Guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods (or services) we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Shipping items

In order to return an order, you must contact us first.

Kindly contact us to arrange returning your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a full refund.

Contacting us
If you have any questions about this Policy, please contact us.

This document was last updated on April 6, 2019